Terms and Conditions

General Terms of Service

By accessing and using VampireBingo Casino, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions in their entirety. If you disagree with any portion of these terms, you must immediately cease using our services and close any existing account. The casino reserves the right to modify these terms at any time, with changes becoming effective upon publication to the website. Continued use of the platform after modifications constitute acceptance of updated terms.

Age Requirements and Jurisdictional Restrictions

Players must be at least 18 years old or meet the minimum legal gambling age in their jurisdiction, whichever is higher. The casino employs verification procedures to confirm age compliance, including document submission requirements before processing first withdrawals. Providing false information regarding age or identity constitutes grounds for immediate account termination and forfeiture of all balances.

Certain jurisdictions prohibit online gambling or restrict access to international gambling operators. Players bear sole responsibility for ensuring their participation complies with local laws. The casino does not accept registrations from residents of jurisdictions where our operations violate local regulations, and accounts discovered to originate from restricted territories face closure with balance confiscation where legally permissible.

Account Registration and Security

Each person may maintain only one account with the casino. Creating multiple accounts for any reason, including bonus abuse or circumventing restrictions, results in closure of all associated accounts and voiding of balances. Sharing account credentials with third parties is prohibited, with account holders remaining liable for all activity occurring under their login details.

Players must provide accurate personal information during registration and update details promptly when circumstances change. The casino verifies information through documentation requests, and failure to provide satisfactory verification within reasonable timeframes may result in account suspension and withdrawal rejection. We employ industry-standard security measures to protect account data but cannot guarantee absolute security given the nature of internet-based services.

Deposit and Withdrawal Procedures

Deposits credit to accounts instantly upon confirmation from payment processors, with players responsible for any fees imposed by their financial institutions. Minimum deposit amounts vary by payment method, with specific limits displayed during the deposit process. The casino reserves the right to refuse deposits that appear suspicious or potentially connected to money laundering activities.

Withdrawals process only to payment methods registered in the account holder’s name, preventing third-party payments that could facilitate money laundering. First withdrawals require identity verification through document submission, typically including government-issued identification and proof of address. Processing times vary by payment method, with e-wallets generally completing faster than bank transfers or card refunds.

Maximum withdrawal limits apply per transaction and monthly periods, with amounts varying based on player status and account history. The casino may request additional verification for unusually large withdrawals or when suspicious activity patterns emerge. Players who demonstrate problem gambling behaviors may face withdrawal restrictions designed to protect their welfare.

Bonus Terms and Wagering Requirements

All bonuses remain subject to specific terms and conditions outlined in their promotional descriptions, which supersede general terms where conflicts exist. Wagering requirements specify the total amount that must be wagered before bonus-derived winnings become withdrawable, with different game types contributing at varying rates toward requirement completion.

Bonus expiration dates require completion of wagering within specified timeframes, after which unused bonus funds and associated winnings forfeit automatically. Maximum bet limits apply when playing with active bonuses, with wagers exceeding these limits potentially voiding bonus balances and related winnings. The casino may restrict certain games from bonus play or assign them reduced contribution rates.

Withdrawing before completing wagering requirements forfeits bonus balances and any winnings derived from bonus play, returning only original deposit amounts minus any losses. Bonus abuse, including systematic low-risk betting or exploitation of technical errors, results in bonus confiscation and potential account closure.

Game Rules and Fair Play

All games operate according to rules accessible through information buttons within each title, with players expected to understand mechanics before placing real-money wagers. Random number generators determine outcomes in digital games, with these systems undergoing regular independent audits to verify fairness. Live dealer games follow standard casino table game rules, with dealers’ decisions considered final in dispute situations.

The casino reserves the right to void wagers placed on obvious technical errors including incorrect odds, malfunctioning games, or display glitches. In such cases, stakes return to player accounts with any winnings removed. If games disconnect during play, uncompleted rounds typically continue automatically with results recorded in game history. Players can contact support to verify outcomes of interrupted sessions.

Collusion, chip dumping, or any form of cooperation between players to gain unfair advantages results in immediate account termination and balance confiscation. The casino monitors gameplay patterns to detect suspicious activity and employs sophisticated fraud detection systems to identify manipulation attempts.

Responsible Gambling Provisions

The casino provides multiple tools to help players maintain control over their gambling activity, including deposit limits, loss limits, session time reminders, and self-exclusion options. Once set, limits take effect immediately for decreases and after a cooling-off period for increases, preventing impulsive decision-making during emotional states.

Self-exclusion requests receive immediate implementation, preventing account access for specified durations ranging from 24 hours to permanent closure. Players cannot reverse self-exclusion decisions before the chosen period expires, and attempting to open new accounts during exclusion periods results in closure of all accounts and balance forfeiture.

The casino maintains relationships with problem gambling support organizations and provides links to these resources throughout the platform. Players concerned about their gambling behavior should contact support for assistance activating appropriate restrictions or accessing professional help services.

Complaint Resolution and Dispute Procedures

Players experiencing issues should first contact customer support through live chat or email, providing detailed descriptions of problems along with relevant account information. Most matters resolve quickly through direct communication, with support teams authorized to offer reasonable solutions for legitimate complaints.

If initial support contact fails to resolve disputes satisfactorily, players may request escalation to management review. These cases receive examination by senior staff members not involved in initial handling, ensuring fresh perspectives on complex situations. The casino strives to address all escalated complaints within seven business days.

For unresolved disputes, players may contact our licensing authority, whose decision on matters within their jurisdiction binds the casino. Contact details for regulatory bodies appear in the footer section of our website, along with information about independent mediation services available for certain dispute types.

Intellectual Property Rights

All content on the VampireBingo Casino website, including text, graphics, logos, and software, remains the property of the casino or its content suppliers. Players may not reproduce, distribute, or create derivative works from site content without explicit written permission. Game content belongs to respective software providers, with players receiving only limited usage rights during gameplay.

The VampireBingo name, logo, and associated branding elements are registered trademarks protected under applicable intellectual property laws. Unauthorized use of these marks, including in domain names or marketing materials, constitutes trademark infringement subject to legal action.

Limitation of Liability

The casino operates on an “as is” basis without warranties regarding uninterrupted service, error-free operation, or fitness for particular purposes. While we implement reasonable measures to ensure platform reliability, technical issues occasionally occur beyond our control, including server failures, internet disruptions, or software glitches.

Our liability for any damages arising from platform use remains limited to the amount of funds in your account at the time of the incident, excluding bonus balances. We accept no responsibility for indirect, consequential, or punitive damages regardless of whether we were advised of their possibility. These limitations apply to the fullest extent permitted by applicable law.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Curacao, where our gaming license originates. Any disputes arising from these terms or platform usage fall under the jurisdiction of Curacao courts, though our licensing authority may also exercise jurisdiction over gambling-related disputes. Players agree to submit to this jurisdiction and waive objections based on inconvenient forum arguments.

For players residing in jurisdictions with mandatory consumer protection laws that cannot be waived by agreement, those local laws apply to the extent they provide greater protection than these terms. Nothing in these terms removes statutory rights that cannot be excluded by contract.

Contact Information

For questions regarding these terms and conditions, players may contact our support team through live chat available 24/7 or via email at support@vampirebingo.casino. Written correspondence may be directed to our registered office address available upon request through customer support channels. We aim to respond to all serious inquiries within 48 hours during business days.